If you are a small/medium business person who has invested money in a Dell hardware product, you may rest assured that your downtime will be the lowest, come what may. In case you are curious to know how this is accomplished, please read on.
As a first step towards resolving your problem, Dell may ask you to participate in a limited time telephonic conversation to sort out the problem as also to identify the part or the component responsible for the fault. This remote troubleshooting process enables Dell to get into the root cause of your problem as also shipping the appropriate part or component to your location for quick replacement. For instance, if the CONTROL or ALT button malfunctions, it would not take more than a second to identify keyboard problem; the matter easily resolved with shipping a replacement keyboard to your location, freight prepaid. If the warranty includes free installation of the keyboard at your site, Dell representative will also visit you after prior appointment and install the keyboard.
Alternatively, you can let the Dell technician know over the phone the type of error message you are getting in regard to your Dell hardware as also steps you may have taken to resolve the issue. In the event of Dell being unable to solve the problem instantly, a service call would be routinely placed for shipping appropriate part or parts likely to be required in the servicing, followed by deputing a technician to visit your location and putting the unit back to life.
Dell On-Site service warranty can take away all your hassles and worries by delivering timely repair service in two significant ways, such as
(a) Next Business Day On-Site Service in which a Dell-certified tech, after initially troubleshooting through phone call with you, will visit you at your location the following business day to effectively repair your unit to your best satisfaction.
(b) Same-Day On-Site Service ensures dispatching a Dell-certified technician to your location within four hours of receiving the complaint, who after checking with you on phone about the nature of fault will rectify the defect and put the unit back to life. However, this is a part of Business Essential plans offered through select OptiPlex desktops and Dell Precision workstations.
Whether inspired by HP or vice versa, Dell also offers International warranty for laptops, irrespective of the country from where it has been purchased or the user is travelling in. However, such global warranty prerequisites include transfer of warranty from one country to another prior to visiting any overseas country.
And now, last but not of least importance covers the topic that relates to return of defective part/component to Dell. In the absences of any notification on the issue, it is mandatory on part of any customer to return the defective part, in lieu of which a replacement part has already been received by the customer, within 10 days of receipt of the replacement part/component. Any violation of this standard norm may result in suspension of the warranty service.